Player Protection

Responsible Gaming at 7js

Gaming at 7js Casino is meant to be fun — pure entertainment, nothing more. We take our responsibility to Filipino players seriously, and we have built real tools to help you stay in control. Because when gaming stops being fun, it stops being the point.

21+ Only PAGCOR Framework 24/7 Support
Need help now? Contact 7js Support 24/7 via Live Chat  |  [email protected]
Our Commitment

Gaming Should Always Feel Good

At 7js Casino, we believe that online gaming is one of the best forms of entertainment available to Filipino players today — from the thrill of a slot spin to the strategy of Mini Baccarat, from the community feel of Bingo to the excitement of Captain Fisher. But we also know that for some players, gaming can become more than just entertainment.

That is why responsible gaming is not a checkbox for 7js — it is a core part of how we operate. We have invested in real tools, real support, and real policies to make sure every player on the 7js platform can enjoy gaming safely. Whether you are a casual player in Cebu or a regular in Makati, these protections are available to you at no cost, at any time.

7js operates within the PAGCOR regulatory framework, which sets the standards for responsible gaming in the Philippines. We go beyond the minimum requirements because we genuinely care about the wellbeing of our players.

Important Reminder

Gambling is not a way to make money or solve financial problems. Every game at 7js is a game of chance. Only play with money you can afford to lose, and always set a budget before you start. If you are playing to recover losses, please stop and reach out to our support team.

21+

Minimum Age Requirement

Under Philippine law and PAGCOR regulations, you must be at least 21 years of age to register and play at 7js Casino. We verify the age of every player during the KYC process. No exceptions.

Age Verified ID Required PAGCOR Compliant

Your Protection Tools

Every 7js player has access to these responsible gaming tools — free, instant, and always available in your account settings

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Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.

Instant Activation
⏱️
Session Time Limits

Set a maximum session duration so the platform automatically logs you out after a defined period. You can also enable session reminders that notify you every 30, 60, or 90 minutes so you always know how long you have been playing.

Customizable Alerts
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Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance is safely held and accessible once the period ends.

Immediate Effect
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Self-Exclusion

Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and you will not receive any marketing communications from 7js.

Strongest Protection
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Reality Check & History

View your full gaming history — wins, losses, session durations, and total deposits — at any time from your account dashboard. Transparency about your own activity is one of the most powerful responsible gaming tools available.

Always Accessible
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Loss Limits

Set a maximum loss threshold per day, week, or month. Once you reach your loss limit, the platform will prevent further bets for that period. Like deposit limits, reductions take effect immediately while increases require a mandatory 24-hour review window.

Instant Activation

How to Activate Your Protection Tools

Follow these steps to set up responsible gaming limits on your 7js account

  • Log In to Your 7js Account

    Visit 7js.org and log in using your registered email and password. All responsible gaming tools are available to verified account holders.

  • Go to Account Settings

    Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

  • Select "Responsible Gaming"

    In the Account Settings menu, find the "Responsible Gaming" tab. All available tools — deposit limits, session limits, cool-off, and self-exclusion — are listed here.

  • Choose and Activate Your Preferred Tool

    Select the tool you want to activate, set your preferred parameters, and confirm. Restrictions take effect immediately. You will receive a confirmation email at your registered address.

  • Contact Support If You Need Help

    If you cannot access your account settings or need assistance activating any tool, our 24/7 support team is available via live chat or at [email protected]. We will help you set up the protection you need right away.

Know the Signs

Is Gaming Still Fun for You?

Problem gambling can develop gradually and is not always easy to recognize from the inside. The following questions are based on widely used screening tools. If you answer "yes" to several of these, it may be worth taking a break and speaking to someone you trust — or reaching out to our support team.

Ask Yourself Honestly

These are not judgments — they are checkpoints to help you stay aware

1 Do you find yourself spending more money on gaming than you originally planned?
2 Have you tried to cut back on gaming but found it difficult to do so?
3 Do you think about gaming frequently, even when you are doing other things?
4 Have you ever borrowed money or sold something to fund your gaming?
5 Do you feel restless, irritable, or anxious when you are not able to play?
6 Have you hidden your gaming activity from family members or close friends?
7 Do you continue playing to try to win back money you have already lost?
8 Has gaming negatively affected your work, studies, or personal relationships?
Take Action

What to Do If You Need Help

Recognizing that gaming has become a problem is the first and most important step. You are not alone — many Filipino players have been in the same situation and have found their way back to a healthy balance. Here is what you can do right now.

If You Are in Crisis

If gaming is causing serious financial, emotional, or family distress, please stop playing immediately and reach out for support. Do not wait until things get worse.

  • Contact 7js Support via live chat — available 24/7
  • Ask us to activate self-exclusion on your account immediately
  • Speak to a trusted family member or friend
  • Seek professional counseling through your local health center in Manila, Cebu, Davao, or Quezon City
PAGCOR Responsible Gaming Resources

PAGCOR, the Philippine Amusement and Gaming Corporation, provides responsible gaming guidelines and player protection resources for all licensed online gaming operators in the Philippines. 7js operates within the PAGCOR framework and supports all PAGCOR responsible gaming initiatives. For more information on PAGCOR's player protection programs, contact PAGCOR directly through their official government channels.

7js Support Channels
  • Live Chat — Available 24/7 on the 7js platform
  • Email: [email protected]
  • Response Time: Within 1 hour for responsible gaming requests

The 7js Safe Play Principles

Six commitments that guide how 7js Casino approaches player protection every single day

🎯
Entertainment First

7js is built for entertainment. Every game, every feature, and every promotion is designed to be fun — not to encourage excessive spending. We never use dark patterns or manipulative design to push players to spend more than they intend.

🔍
Proactive Monitoring

Our responsible gaming team actively monitors player behavior for signs of problem gambling — such as sudden increases in deposit frequency, extended sessions, or repeated loss-chasing patterns. We may reach out proactively if we notice concerning activity.

🧒
Zero Tolerance for Minors

The 7js platform is strictly for players aged 21 and above. We require government-issued ID verification for all accounts and will immediately close any account found to belong to a minor, with full refund of any deposits made.

📣
Honest Advertising

All 7js promotions and bonus offers are presented clearly and honestly. We do not use misleading claims about winning odds or guaranteed returns. Bonus terms and wagering requirements are always disclosed upfront — no hidden conditions.

🤝
Staff Training

Every member of the 7js customer support team is trained in responsible gaming awareness. They are equipped to recognize signs of problem gambling, respond with empathy, and guide players toward the right tools and resources without judgment.

📋
Regulatory Compliance

7js operates within the PAGCOR regulatory framework and adheres to all responsible gaming requirements set by Philippine gaming authorities. We regularly review and update our responsible gaming policies to reflect the latest standards and best practices.

Responsible Gaming FAQs

Common questions from 7js players about our responsible gaming tools and policies

You can activate self-exclusion directly from your account settings under the "Responsible Gaming" tab. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your request. Self-exclusion takes effect immediately. If you need help, contact our support team via live chat or at [email protected] and we will process your request within the hour.

Cool-off periods cannot be reversed once activated — they must run their full course. Self-exclusion periods of 6 months or longer also cannot be reversed during the active period. This is intentional: the purpose of these tools is to provide a genuine, reliable break. Permanent self-exclusion is irreversible. We take these commitments seriously because your wellbeing depends on them being real.

Your account balance is safely held during any self-exclusion or cool-off period. You can request a withdrawal of your remaining balance at any time during the exclusion period by contacting our support team. We will process the withdrawal to your registered GCash, PayMaya, or bank account (BPI, BDO, Metrobank) within the standard processing timeframe.

No. Once a cool-off or self-exclusion is activated, 7js will immediately stop all marketing communications to your registered email and mobile number. You will not receive bonus offers, promotional emails, or any other gaming-related communications for the duration of the restriction period.

All 7js players are required to complete a KYC (Know Your Customer) verification process before they can make deposits or withdrawals. This requires submission of a valid government-issued ID — such as a Philippine passport, driver's license, SSS/UMID card, or PhilSys national ID — which clearly shows your date of birth. Accounts where age cannot be verified will be suspended until verification is completed.

A deposit limit caps the total amount of money you can add to your 7js account within a given period (daily, weekly, or monthly). A loss limit caps the total amount you can lose within a given period — once your net losses reach the threshold, no further bets are accepted until the period resets. Both tools work together to give you comprehensive control over your spending. We recommend setting both for the strongest protection.

Play Smart. Play Safe. Play at 7js.

Responsible gaming starts with the right mindset — and 7js gives you all the tools to back it up. Set your limits, know your boundaries, and enjoy the games you love with full confidence.

For responsible gaming support, visit your account settings or contact [email protected] at any time.

21+ Only. You must be 21 years of age or older to register and play at 7js Casino. Gambling can be addictive — please play responsibly. FAQ →