Frequently Asked Questions

You must be at least 21 years old to register and play at 7js Casino. This is a requirement under Philippine law and PAGCOR regulations governing online gaming. We verify the age of every player during the KYC process using a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all deposits refunded.

No. Each player is allowed only one account at 7js Casino. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the 7js Login page or contact our support team for assistance.

Go to the 7js Login page and click "Forgot Password." Enter your registered email address and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 support team via live chat and we will verify your identity and help you regain access.

Some basic details like your display name and contact number can be updated directly in your Account Settings. However, core identity information — such as your full legal name and date of birth — cannot be changed after KYC verification, as these are tied to your verified identity documents. If you need to correct an error in your verified details, please contact our support team with supporting documentation.

GCash and PayMaya deposits are credited to your 7js account instantly in most cases — usually within a few seconds to a couple of minutes. Bank transfers via BPI, BDO, and Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 30 minutes, please contact our support team with your transaction reference number and we will investigate right away.

The minimum deposit at 7js Casino is ₱100. Maximum deposit limits vary by payment method and account verification level. Fully KYC-verified accounts enjoy higher deposit limits. You can also set your own personal deposit limits through the Responsible Gaming tools in your account settings — a great way to stay in control of your spending.

7js Casino does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 1 to 3 hours after approval
• BPI / BDO / Metrobank: 1 to 3 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on business days are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

The minimum withdrawal amount at 7js Casino is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional verification steps as part of our anti-money laundering compliance procedures. If your withdrawal request requires additional review, our team will contact you directly.

Yes. All games at 7js Casino use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are regularly audited by independent testing laboratories. The RTP (Return to Player) percentage for each game is displayed in the game information panel — we encourage all players to check this before playing.

Absolutely. The 7js Casino platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, whether you are playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. The specific wagering requirement for each promotion is clearly stated in the bonus terms. Always read the full terms before claiming any bonus at 7js.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any associated winnings will be forfeited. Your real-money balance (funds deposited directly, not from bonuses) can always be withdrawn at any time regardless of bonus status.

You can activate self-exclusion directly from the Responsible Gaming section of your account settings. Choose your preferred exclusion period and confirm. Self-exclusion takes effect immediately — you will be logged out and will not be able to log back in for the duration of the exclusion. If you need urgent help, contact our support team via live chat and we will activate self-exclusion on your behalf right away.

Yes. 7js Casino uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also use two-factor authentication (2FA) options to protect your account from unauthorized access. For full details on how we handle your data, please review our Privacy Policy.

You will need to submit one valid government-issued photo ID. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last 3 months) for higher withdrawal tiers.

Most KYC verifications at 7js Casino are completed within 24 hours of document submission. During peak periods, it may take up to 48 hours. You will receive an email notification once your verification is complete. If your documents are unclear or additional information is needed, our team will contact you directly with instructions.

First, double-check that you are entering the correct email address and password. Passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" option on the 7js Login page. If your account has been locked due to multiple failed login attempts, it will automatically unlock after 30 minutes, or you can contact support to unlock it immediately. If you believe your account has been suspended, contact our support team for clarification.

Wait up to 5 minutes and refresh your account balance. If the funds still have not appeared, take a screenshot of your GCash transaction confirmation (showing the reference number, amount, and timestamp) and contact our support team via live chat. Our finance team will trace the transaction and manually credit your account if the payment was successfully received on our end. Do not attempt to make a second deposit for the same amount before the first one is resolved.